FAQs

1. How can I contact you?

You can reach us by email at beuscherverse@gmail.com. We aim to respond to all inquiries within 24 hours during business days.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched from reliable sources to maintain quality and efficiency.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at beuscherverse@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at beuscherverse@gmail.com so we can evaluate the issue and resolve it promptly.

8. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the items ordered.

10. What if I change my mind about my order?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.